Trial and Warranty

We want you to be TOTALLY SATISFIED!
Under the conditions of our 6-Month Trial, any product purchased directly from Neuton may be returned within six months of its original ship date (30 days for commercial use) for a full refund, less the standard shipping charges to and from your delivery address. Please Note: The 6-Month Trial is not transferable and does not cover items that have been modified or damaged by abuse, usage not in accordance with product instructions, improper care, or improper maintenance. This policy also applies to Attachments and Accessories for Neuton products ordered and returned at the same time as the machine.

2-Year Warranty
All Neuton and Neuton-branded accessories are protected against defects in materials and workmanship, under ordinary and normal use, for a period of two years (90 days for commercial use) from the product’s shipping date.

Under the terms of the Warranty, Neuton may opt to repair, replace, or issue a refund for products that are defective or have sustained damage in shipping. Replacement of products or parts subject to normal wear and tear is the responsibility of the customer. If Neuton chooses to accept a return under Warranty, you may return the defective or damaged product only after you call and receive a Return Authorization from Neuton. You will also receive a refund for your original shipping charges, and Neuton will arrange and pay for your return shipping charges.

Please Note: The Hands-On Trial and 2-Year Warranty are not transferable and do not cover items that have been modified or damaged by abuse, usage not in accordance with product instructions, improper care, or improper maintenance.